Refund policy

At Society Girl Co, we create graphic apparel that lets you wear your personality[cite: 1]. We rigorously inspect all garments before shipping. But we also know how to laugh at the chaos, so if a genuine error occurs on our end, we are here to make it right[cite: 1].

1. Return Window

We operate on a strict 30-Day Return Policy. You have exactly 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, unfortunately, the window is closed and we cannot offer you a refund or exchange.

2. Eligible Conditions for Return

To maintain our quality standards, returns are strictly accepted ONLY if the error is on our end. This includes:

  • The product is defective or damaged upon arrival.
  • The garment received does not match the description on our website.
  • The wrong size or incorrect item was shipped to you.

Please note: Because our pieces are all about self-expression first[cite: 1], we do not accept returns for buyer’s remorse or sizing issues caused by customer ordering errors. Please check our size charts carefully before joining the checkout line.

3. Return Process & Authorization

You may not return items without prior authorization (no uninvited packages, please). Unauthorized returns will be rejected. To initiate a return:

  1. Contact our support team at contact@societygirlco.com within the 30-day window.
  2. Provide your order number and clear photographic evidence of the defect, wrong size, or incorrect item.
  3. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the exact return shipping address.

4. Return Shipping Costs

We own our bad decisions. Because we only accept returns for seller-fault issues (defects, wrong items) within our US shipping zones, Society Girl Co will cover the return shipping costs. We will provide a pre-paid US shipping label upon return authorization.

5. Refunds

Once your authorized return is received and inspected, we will send you an email notification. Approved refunds will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 business days, depending on your financial institution.

6. Commitment to Sustainability

At Society Girl Co, we value environmental responsibility. When returned items are in usable condition, we donate them to local community organizations rather than landfilling, ensuring they serve a practical purpose.

7. Contact Information

Questions about the Return & Refund Policy should be sent to us at:

  • Business Name: Rebel Champs LLC (Trading as Society Girl Co)
  • EIN: 42-2054095
  • Email: contact@societygirlco.com
  • Address: 30080 County Road DD, Akron, CO 80720, US